Dealers know that trust is a big deal, especially in an industry that relies on relationships and communication. Merlo America is committed to building trusted relationships with Dealer Partners and would love the opportunity to connect with you about how we plan to build that trust.
Merlo machines were previously sold under a third-party distributor, using the Merlo name, to an expanded dealer network. Merlo America represents the first time that the U.S. market is directly supported by the manufacturer.
Previously, Merlo telehandlers were sold and supported by a third-party distributor using the Merlo name. Merlo America is an official division of Merlo and is backed by the Merlo global brand and the Merlo family, who still own the company today.
Beyond a domestic headquarters, Merlo America brings a new leadership team and commitment to our U.S. partners. First, we have established the Merlo hotline, a one-stop resource for dealers and customers who can contact us for critical support or feedback. We have also expanded our training programs to better support dealers’ technical support and service capabilities.
Yes – we want to hear from you if you had a negative experience previously. Please use the button below the FAQ section to schedule a 1:1 call with our leadership team. You can also call the Merlo Hotline at 833-US-MERLO (833-876-3756).
Absolutely! We would love the opportunity to support your dealership’s sales goals. You can set up a 1:1 meeting with our leadership team using the button below or call the Merlo Hotline at 833–US-MERLO (833-876-3756).
We would love to help you. Call the Merlo Hotline at 833-US-MERLO (833-876-3756) to get connected with the Merlo service department. Our team is here to help you diagnose, solve and order parts for any service issues you may have.
No– we are committed to partnering with you and will drive all customer support through the Merlo Dealer network. As we establish and grow the network nationwide, we are offering a stop-gap initiative called Merlo Direct. If a customer needs parts, service, or technical support, we will help them identify their closest dealer. If one isn’t available within 150 miles, only then will Merlo America provide support through Merlo Direct.
We’re asking all dealers what they need most from Merlo America. As we gather feedback, we may contact you to help you solve an issue or launch new initiatives to support your needs. Thanks for taking the time to get in touch with us.
