Merlo America represents the first time that Merlo – a global company with 60 years of performance – is providing direct OEM support for the United States market. With its headquarters in South Carolina and a full U.S.-based team, Merlo America is ready to support customers and dealers.
Merlo America is a wholly owned subsidiary, supporting the domestic U.S. market. We are headquartered in South Carolina and led by General Manager Cole Renken. Backed by Merlo’s 60-year history of performance and innovation, Merlo America is here to support Merlo customers and dealers with sales, product support, parts, technical support and training.
Previously, Merlo products were sold through an independent third-party distributor. Merlo America is a wholly owned subsidiary of Merlo backed by the Merlo global brand and the Merlo family, who still own the company today.
Here in the U.S., customers and dealers can expect lifetime product support. Merlo America is excited to offer The Merlo Hotline, a one-stop hotline for customer and dealer questions, and Merlo Direct, a customer support program for customers without a Dealer Partner within 150 miles of their product location.
Please contact us at the Merlo Hotline, 833-US-MERLO or 833-876-3756. You can also email us at info@merlous.com.
A knowledgeable team member will help identify the closest Merlo Dealer. If you don’t have one within 150 miles of the machine’s location, we will support you through the new Merlo Direct program. Merlo Direct is direct support with parts, training and service assistance for any legacy customer without a Merlo Dealer within 150 miles of the machine’s location.