We know investing in equipment is a major undertaking… not just in the machine itself. You’re investing in having a partner who can provide the support required to ensure uptime and productivity. Merlo America is headquartered in Rock Hill with a growing support team here to help you get the parts and technical support you need.
Merlo products were previously imported by an independent third party. Merlo America is a wholly owned subsidiary of Merlo Global.
Previously, Merlo telehandlers were sold in the U.S. market and supported by a third-party distributor using the Merlo name. Merlo America is an official division of Merlo and is backed by the Merlo global brand and the Merlo family, who still own the company today.
Beyond a domestic headquarters, Merlo America has hired industry leaders who are fully committed to our U.S. partners and legacy customers. First, we have established the Merlo hotline, a one-stop resource for dealers and customers who can contact us for critical support or feedback. We have also established initiatives to better support customers, like the Merlo Direct and Loyalty programs.
Absolutely! We look forward to earning your trust and building a partnership with you. We are asking for any customers who purchased a machine prior to 2024 to set up a call with our leadership team so we can hear more about your experience.
Need something urgently? Call the Merlo Hotline at 833-US-MERLO (833-876-3756) to find a dealer or access our Merlo Direct program, which offers help with parts, service or technical support. Optionally, join the Merlo Loyalty program to get access to exclusive resources, giveaways and a thank-you gift.
Call the Merlo Hotline at 833-US-MERLO (833-876-3756) to find a local dealer or access our Merlo Direct program, which offers help with parts, service or technical support.
Yes! We are now offering the Merlo Direct Program. Merlo Direct provides direct Merlo America support for any customer who doesn’t have an official Merlo dealer within 150 miles of their location. This program allows you to access parts, service help and technical support from our South Carolina headquarters.
You can access the program today by calling the Merlo Hotline at 833-US-MERLO (833-876-3756) or email us at info@merlous.com.
Merlo Direct is a new program from Merlo America to provide direct OEM support for customers who can’t easily access an official Merlo Dealer Partner. You are eligible for Merlo Direct if you own a Merlo machine and do not have an official Dealer Partner within 150 miles of the machine’s location. This program provides parts, technical, and service help from our headquarters in Rock HIll, SC.
Have you been a Merlo customer for a while? We want to hear from you! If you purchased a telehandler prior to 2024, contact us at the Merlo Hotline (833-876-3756) to register for the program. Merlo Loyalty allows you to get the latest information about Merlo America, receive exclusive resources and giveaways, plus a thank-you gift for being a Merlo legacy customer.
We’re asking all customers what they need most from Merlo America. As we gather feedback, we may contact you to help you solve an issue or launch new initiatives to support your needs. Thanks for taking the time to get in touch with us.
